請(qǐng)指出你對(duì)本屋苑在下列各方面的滿意程度 (1 – 非常不滿意；10 – 非常滿意)。Please indicate your satisfactory on the following aspects (1 – Very Unsatisfactory； 10 – Very Satisfactory).
如果你對(duì)某方面不理解從而無(wú)法評(píng)估，請(qǐng)你選擇“ NA 不適用” 。
If something that you areunrealized and cannot evaluate, please choose “NA-Not Applicable”.
為幫助我們改進(jìn)，請(qǐng)你寫(xiě)下各方面不滿意的原因，并提供改進(jìn)的提議。
In order to help our improvement, please provide comments and suggestions on which you are dissatisfied.
70. 保安
Security
71. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please?? below area need to be improve (may select more than 1 item)
人口管制 Access control 保安員表現(xiàn) Security guard performance 保安設(shè)施 Security devices 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
72. 屋苑公共地方 Estate Public Areas
73. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please ??below area needed to be improve (may select more than 1 item)
公共設(shè)施的維修及保養(yǎng)，請(qǐng)注明：Repair ＆ maintenance (R＆M) of public facilities, pls. specify: 園藝 Landscape 屋苑設(shè)施消毒 Sterilization of estate facilities 清潔 Cleaning 蚊蟲(chóng)防治 Pest control 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
74. 會(huì)所設(shè)施及服務(wù) Club house Facilities& Services
75. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please ??below area needed to be improve (may select more than 1 item)
公共設(shè)施的維修及保養(yǎng)，請(qǐng)注明 R＆M of clubhouse facilities, pls. specify 會(huì)所設(shè)施種類(lèi) Variety of clubhouse facilities 會(huì)所職員工作態(tài)度 Clubhouse staff attitude 會(huì)所清潔 Clubhouse cleaning 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
76. 大樓保養(yǎng) Tower Upkeep
77. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please ??below area needed to be improve (may select more than 1 item)
大樓設(shè)施維修及保養(yǎng)，請(qǐng)注明 R＆M of tower facilities, pls. specify : 升降機(jī)運(yùn)作 Lifts operations 清潔 Cleaning 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
78. 員工服務(wù)素質(zhì) Staff Service Quality
79. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please ??below area needed to be improve (may select more than 1 item)
工作態(tài)度 Working attitude 辦事效率 Performance efficiency 協(xié)助處理維修 Assist in defect rectifications 對(duì)緊急事故的處理 Emergency handling 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
80. 與住戶溝通 Communication with Residents
81. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please ??below area needed to be improve (may select more than 1 item)
主動(dòng)與住戶溝通 Proactively communicated with residents 清潔/衛(wèi)生事項(xiàng)通報(bào) Notification of cleaning/hygiene matters 通告更新 Notices update 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
82. 投訴處理 Complaints Handling
83. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please ??below area needed to be improve (may select more than 1 item)
投訴解決 Complaint resolve 處理進(jìn)度通報(bào) Handling progress notification 投訴渠道 Complaint channels 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
84. 物理應(yīng)用程式 Property Apps
85. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please ??below area needed to be improve (may select more than 1 item)
應(yīng)用程式功能 Apps functions 應(yīng)用程式運(yùn)作 Apps operation 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
86. 停車(chē)場(chǎng)及車(chē)道 Carpark and Driveway
87. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please ??below area needed to be improve (may select more than 1 item)
停車(chē)場(chǎng)出入口管制 Carpark access control 停車(chē)場(chǎng)維修保養(yǎng)，請(qǐng)注明 R＆M of carpark facilities, pls. specify : 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
88. 增值服務(wù) Value-added services (VAS)
89. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please ??below area needed to be improve (may select more than 1 item)
增值服務(wù)種類(lèi) Variety of VAS 增值服務(wù)的通知 Notification of VAS 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
90. 穿梭車(chē)輛服務(wù) 91. 需改善范疇，請(qǐng)打√(可選擇多項(xiàng))Please ??below area needed to be improve (may select more than 1 item)
路線/班次 Route / Schedule 班次準(zhǔn)時(shí) On schedule 車(chē)廂內(nèi)清潔及保養(yǎng) 車(chē)廂內(nèi)清潔及保養(yǎng) 駕駛技術(shù)安全性 Safety driving 其他（若有意見(jiàn)或建議以作改善, 請(qǐng)?zhí)岢觯㎡thers （Please provide comments / suggestions for improvement, if any）
92. 請(qǐng)您在相應(yīng)的方框內(nèi)打“√”，并提供您的寶貴意見(jiàn)和建議。 Please tick in the appropriate box and give your opinions.
贊賞 Appreciation 意見(jiàn)及建議 Comments ＆ Suggestions
93. 您對(duì)本屋苑的管理及服務(wù)總體表現(xiàn)的滿意程度如何？請(qǐng)您選出最能描述您的看法的號(hào)碼Please tick your degree of satisfaction on the Overall Management and services performance
94. 你是否希望服務(wù)處/內(nèi)部稽核部職員與你聯(lián)絡(luò)跟進(jìn)您的意見(jiàn)Would you like the Management Services Office / Internal Audit Staff to contact
不需要 No 本人愿意服務(wù)處職員與我聯(lián)絡(luò)以便跟進(jìn) Yes, I agree Management Services Office staff to contact me for follow-ups. 本人愿意稽核部職員與我聯(lián)絡(luò)以便跟進(jìn) Yes, I agree Internal Audit staff to contact me for follow-ups.
個(gè)人資料收集聲明 以下是啟勝管理服務(wù)有限公司遵照中國(guó)內(nèi)地所涉?zhèn)€人資料(私隱)的法例之要求而發(fā)表，在向閣下收集資料時(shí)通知閣下若干事項(xiàng)： ? 在我們?yōu)殚w下提供物業(yè)管理服務(wù)之時(shí)，閣下會(huì)被要求向我們提供個(gè)人識(shí)別資料。我們有必要收集閣下之資料，以便向閣下提供服務(wù)。倘若閣下未能提供所需資料，我們可能不能向閣下提供有關(guān)服務(wù)或協(xié)助 ? 我們所收集之資料將用作處理有關(guān)申請(qǐng)、日常管理及/或任何跟進(jìn)事宜。此外，有關(guān)資料亦可能用于內(nèi)部及/或可能被披露或轉(zhuǎn)移往本集團(tuán)作統(tǒng)計(jì)調(diào)查、分析，上述之團(tuán)體亦可存取該等資料 ? 我們只會(huì)在有需要的時(shí)間內(nèi)，為了達(dá)到收集個(gè)人資料所需目的而保存閣下的個(gè)人資料及只供我們的獲授權(quán)人仕使用 如閣下同意向我們支付合理之手續(xù)費(fèi)，閣下有權(quán)要求存取或更正我們所持有關(guān)于閣下之資料。倘若閣下需要查核我們是否持有閣下之個(gè)人資料，又或者想存取或更正閣下有關(guān)之任何不確資料，請(qǐng)電郵 dpo@kaishing.com.hk往啟勝管理服務(wù)有限公司，或投寄到香港港灣道三十號(hào)新鴻基中心二十三樓二三零一室資料保障主任。 Personal Information Collection Statement
It is the policy of Kai Shing Management Services Limited, as one "Data User", in complying with the requirements of the Personal Data (Privacy) Ordinance of the Laws of the China and notify you of certain matters when collecting information from you.
·At the time of providing our property management services, you may be asked to provide us with personally identifiable information. It is necessary for us to collect your information for providing you the services. You are not obliged to supply the data here but if you fail to provide the information requested, we may not be able to provide you the services or assistance.
·The information we collected will be used for processing all matters relating to the relevant application, daily operation and/or any follow up actions. In addition, we may use the personal data and our information will be accessed by, disclosed or transferred to Our Group for internal statistical research and/or analysis. All of the aforesaid organizations can keep such personal data.
·We will keep your personal data only for as long as necessary to fulfill the purpose for which it is collected.The data you provide will only be handled by our authorized employees and persons.
You have the right to request access to, or correction of, information about you which is held by us, by paying us the reasonable charges incurred by us in relation to administering and complying with your request. If you need to check whether we hold your personal information or if you wish to have access to, or correct any information relating to you which is inaccurate, please write via e-mail to our Data Protection Officer at dpo@kaishing.com.hk or via mail to Room 2301, 23/F, Sun Hung Kai Centre, 30 Harbour Road, Wan Chai, Hong Kong.